How partnering works
Verified first. Supported after.
From application to your first delivery, and everything that comes with it.
Apply
Tell us about your practice, your licensed providers and the products you are interested in.
Verification
We verify licenses, NPI and the medical director before any product information or pricing is shared.
Partner agreement
Terms of supply, a compliance attestation, and the standards every network practice keeps.
Onboarding and training
Receiving, storage, thawing and preparation, documentation, consent and adverse-event reporting.
Ordering and delivery
Cold-chain shipping with tracking, temperature records and the Certificate of Analysis for each lot.
Ongoing support
A partner desk for reorders, lot questions, recalls and adverse-event reports.
What your practice needs
Handling requirements.
Storage matched to the product
Liquid-nitrogen or ultra-low-temperature storage as the product sheet specifies.
Temperature monitoring
A temperature log from receipt to use.
Lot records
Which lot was used, when and by whom, kept with the patient record.
Adverse-event reporting
Report any adverse event to us promptly, in addition to your own obligations.
What you receive
Documentation, included.
- Certificate of Analysis for every lot
- Chain-of-custody and shipping records
- Receiving, thaw and preparation instructions
- Informed-consent template for your counsel to adapt
- Plain-English patient education materials
- Regulatory-status statement for your files